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Managing Credit Card Information

In your Agreements, you may add a credit card component and ask a guest to securely provide their credit card information so you can have it on file.

 
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This feature has since been deprecated when creating new Agreements. Please use our integration with Stripe to collect guests’ credit card information. For more information, please click here: Payments
 
Capturing credit card in an agreement
Capturing credit card in an agreement
 

When a guest completes the Agreement and has provided a credit card, you will see a special activity will render under the guest's profile which will allow you to retrieve the credit card securely.

 
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Due to the sensitivity of credit card data, there are some strict rules on how Akia can safely and securely store that data.

 

It is important to note that once a credit card has been provided by the guest, the credit card data is encrypted and stored securely in Akia until the credit card data is decrypted and revealed for the first time. Additionally, if credit card data hasn't been revealed, it will expire after 7 days and no longer be stored in Akia. Once credit card data has been revealed or has expired, it is immediately destroyed and you (or Akia) will not have access to it.

 
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Do not navigate away from the current page once you revealed the credit card data until you have captured the credit card data from Akia into the appropriate system (e.g., PMS). Otherwise, it will be lost forever!
 
Credit card data decrypted at revealed
Credit card data decrypted at revealed
Credit card data has been destroyed and is no longer retained in Akia
Credit card data has been destroyed and is no longer retained in Akia
 
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