Product Updates
Improved Airbnb Integration
We have improved our integration with Airbnb to make it more real-time, easier to read and respond to guests, and automatically merge the Airbnb conversation with other platforms like SMS and email when the guest books.
Benefits of our new integration with Airbnb:
- Receive inquiries in individual conversation threads with a link to the Airbnb listing
- Talk to guests as you would on the SMS or WhatsApp platforms, no need to read the guest’s message in the small email preview
- If the guest does book at your property, we will automatically add the Airbnb thread to the SMS thread so you can easily switch communication platforms
- A caveat is the phone number on the reservation needs to match the phone number on the guest’s profile on Airbnb
- Akia can send automated replies (e.g. what’s the wifi password?) to the guest
Add our new Airbnb integration to your account here: https://sys.akia.ai/integrations/apps/airbnb
Note: If you have multiple host accounts, please authorize the Airbnb connection while logged into your primary host account.
Redirect Guest on Mini App Submission
After the guest submits their registration card or rental agreement, do you want to redirect them to your website or perhaps to a menu of room enhancements they can purchase? Set up an automatic redirect in your Mini App so there’s no chance of guests falling off.
Go into your Mini App editor, click on the three-dot icon, and Redirect on Submission to configure your automatic or conditional redirect based on the guest’s data.
Learn about Mini Apps here: Create and Edit Mini Apps
Quickly Set Task Duration
Does your team have set times they should clean rooms within? Use our new preset task duration buttons to let your team know when they should complete the task to ensure everyone knows the expectations. This is supported on both manual task creation and templated tasks!
These quick buttons can be configured on a per Akia account basis, so please let us know if your account wants to have a custom configuration.
Learn about tasks here: Create and Manage Tasks
Condition Check if a Card is Valid
Due to increased fraud risk, we have added two new automation conditions Payment Processed and Authorization Held to prevent an automation from being performed if a guest provides an invalid card.
- Click on the three-dot menu next to your Mini App screen and click Payment Configuration
- Select Flag if Payment Succeeds and add any required payments and/or authorization
- In your automation conditions, add Payment Processed or Authorization Held to only perform the specified action if the card is valid
Learn how to set up your automated touchpoints here: Create and Edit Touchpoints
Other Updates
- Export Report data in Akia
- Click on the three-dot icon to the right of the Columns to Export the report data into a CSV file
- For Mini App Submission Reports, we also support View All Submissions which pulls up a PDF of all of the submissions for easy downloading
- Automatically updating guest profile pictures from ID verification (and manually update photos)
- Want to add ID verification to your account? Reach out to us in the Support Chat or at help@akia.com! With ID verification, Akia will automatically compare the guest’s ID with their selfie to confirm it’s the same person, as well as check the name on the ID against the name on the reservation.
- New inbox folder: Arriving Today
- Toggle to this inbox folder by clicking Home on the inbox conversation thread list
- Quick text formatting in the Mini App editor for certain components
- Highlighting a word or sentence in your Text Block (for example) will show a popup editor that allows you to italicize, bold, or hyperlink the selected text
- Automatically pop open the Akia web chat
- Under the Prompts section of the web chat configuration, select if you would like the chat to automatically pop open rather than sending a notification to the website visitor
- This requires Akia’s advanced web chat, if you are interested in adding this to your account, please reach out to us in the Support Chat or at help@akia.com!
Mobile App Updates
Pinned Mini App
Does your property have a single Mini App you want to quickly reference while talking with a guest? (Normally this might be your Registration Card or Rental Agreement.) If so, we can designate a single Mini App as pinned, so it is easily accessible in the floating window in the guest conversation thread. When the window is minimized, we will show a checkmark if the Mini App has been signed.
Please reach out to us in the Support Chat or at help@akia.com and we can help designate a Mini App on your account as pinned.
New Features
- Reply to a user’s message by tapping and holding on the message and the reply arrow
- Assign recipient option on the guest profile (click on the ℹ️ in the floating window and scroll down to the bottom to assign the user to the conversation)
- Added Arriving Today inbox folder
Bug Fixes
- Show all selected item options in the order card (previously only showed the first option selected even if there were more)
Integration Updates
Property Management Systems
- Support split reservations from Cloudbeds
- Pull the Guesty Key Code with the token customer.guesty_access_code__a
- Pull unit image URL from Hostfully with customer.hostfully_unit_image_url__a
- Push order details back to Mews
- Support checking in all same-day reservations within Mews
- Support multi-tenant API with RezStream
- Support sub-reservations for RoomRacoon
- Pull Room Ready status from StayNTouch
- Update guest email back in Streamline via our Guest Profile Updated trigger
- Optionally remove a flag on the reservation in Streamline when a Mini App is submitted
- Please reach out to us about which reservation flag you want to be removed when the Mini App is submitted
- Send back guest feedback from Akia to Track’s reservation notes
- Updated confirmation number and reservation ID fields for WebRezPro
Digital Keys
- Added guest's first and last name to the QR code for Aavgo
- Fixed accompanying guest Flexipass keys being issued for the wrong access time
Operations
- Receive guest intake URL from Book4Time
Fixes & Improvements
Mini Apps
- Improved Mini App image uploader
- Optionally set display rules on Mini App screen steps
- Enable a search bar in Mini Apps
- Store data from Mini App submission on the guest’s order
- Support shortened YouTube links in the YouTube video component in the Mini App
- Ability to mark a collection in Mini Apps as required
Automations
- New Extended Stay condition to check if the guest’s upcoming reservation’s arrival date is the same as their current reservation’s departure date
- Confirmation button before deleting an action variant or touchpoint
Inbox & Reservations
- Improved Participated inbox folder to include conversations you or those in your department have participated in
- Fixed WhatsApp quick reply message sent multiple times
- Removed email preview limit and added a button to view the full email in the inbox
- Display the last 4 digits of the guest’s credit card within the successful payment widget
Team Communication & Analytics
- Item options now show as a column in the Order report
- Send a notification when your message is liked by another Akia user
- Due date and due time added as a default inbox smart tag for task chats
- Improved report loading
- New filter for permission set in the Staff & Departments page
Misc
- Drag and drop reordering supported in multiple locations: Records, Reports, and Mini App components (link cards, carousel, and table)
- New custom attribute type, Formula, allows you to specify a mathematical formula that can then be referenced in your Mini Apps
- Support customer.last_4 token on the email platform
- Fixed message token highlighting flagging regular links as incorrect message tokens