September ‘25 - Chrome Extension & Instagram Messaging

Product Updates

Akia Everywhere Chrome Extension

Instagram Messaging

Other Updates

• AI Agent now responds to OTA inquiries and emails

• AI Agent flags “suggested” training items based on users’ replies to guests to make it easier for your team to create references for the agent

• AI Agent automatically looks at Mini Apps already sent to the guest to help answer any questions they have - this does not need to be created as a reference or an instruction, it happens automatically
• If you would like the agent to leverage a Mini App to answer a guest without needing it to already be sent to them, you can create an instruction like “You can use this Mini App to answer guests _____ (mini app token)”

Integration Updates

• Fixed sending booking confirmation automations on Airbnb

• Optionally push back email marketing opt-in from Akia to Opera

• Receive guest profile updates from Mews in near real-time

• Optionally add successful Akia payment to Mews folio

• Fixed bookers not being considered guests in certain cases for Mews

Fixes & Improvements

• Improved Mini App loading and submitting speed

• Automatically void Mini Apps if the associated reservation is canceled
• You can still access completed Mini Apps for canceled reservations

• Support markdown formatting for collection item descriptions

• Optionally specify task queue/assignee for AI Agent created tasks

• New Condition - Has Same Day Reservations, which detects if the guest has multiple same day reservations to send them different messaging

• Better OTA detection for Is OTA condition based on the guest's booking source

• Added location-level custom fields as columns in records/reports

• Improved analytics page with support for company vs office level analytics and filtering by time

• Updated UI to remove the ! if you have more than 9 requests in a category (inbox, tasks, orders)

• Set eligible days when sending out a recurring post stay marketing campaign