Enabling Guesty Integration
- Before we begin and activate the integration, obtain and provide your Akia Integration Token from the Guesty Integration page to your Akia Customer Success Representative to configure your account in Akia.
- Once you have received confirmation from your Akia representative that your Akia account has been configured, visit Akia’s Integration page
- Navigate to the Property Management category and install the Guesty app
- Once previous steps have been completed, Akia will begin receiving reservation data from Guesty when reservations are created/updated.
- Akia will not receive reservations that were already made in Guesty unless they are updated
- You’ll be able to verify new reservations coming through into Akia by visiting the Records tab in Akia.
Bulk Update Reservations in Guesty to Push to Akia
Guesty has two options to assist with bulk updating reservations to push to Akia:
- Self-Service (Fastest): You can use the Reservations list in Guesty to select the relevant bookings and use the "Bulk Actions" tool to add a tag (e.g.,
Akia_Refresh). This will immediately trigger the sync of reservations to Akia.
- Support Assistance: If you would prefer Guesty to handle the bulk update, please provide a clear criteria (e.g., "All reservations created before April 9th") and confirm which field you would like us to update (e.g., adding a specific Internal Note).
Integration Breakdown
- 2-way integration - Akia receives reservation information from Guesty and can send back guest and conversation information to Guesty
- Webhooks - Akia receives bookings right when they happen and Guesty sends us updates when the reservation is updated
What Can I Do Now That I Have Guesty?
- Send a message right when the Booking is Confirmed or x days before a guest arrives
- Send a message when the guest checks in or out
- Have a key code in Guesty that you want to send to the guest in Akia? Use the {{customer.guesty_key_code__c}} message token to populate it in your messages or Mini Apps
- Use your unit image from Guesty in Akia by using the token {{customer.guesty_unit_image_url__c}} in the Mini App image component “Dynamically resolve image from token” option
Guesty-Specific Message Tokens
Token | Description |
{{customer.total_payment_plus_tax}} | subTotalPrice in the reservation |
{{customer.arrival_time}} | The check-in time on the reservation |
{{customer.guesty_unit_image_url__c}} | Retrieves the first image from your listing |
{{customer.guesty_key_code__c}} | keyCode field in the reservation |
{{customer.guesty_notes_guest__c}} | “Guest” notes from the Guesty reservation |
{{customer.guesty_notes_cleaning__c}} | “Cleaning” notes from the Guesty reservation |
{{customer.guesty_notes_other__c}} | “Other” notes from the Guesty reservation |
{{customer.guesty_guest_booking_notes__c}} | Populates any notes the guest made when booking |
{{customer.guesty_listing_tags__a}} | Populates any tags that might be on the listing in Guesty |
{{customer.guesty_property_summary__c}} | Shows the “summary” field of your property |
{{customer.guesty_property_space__c}} | Shows the “space” field of your property |
{{customer.guesty_property_access__c}} | Shows the “access” field of your property |
{{customer.guesty_property_neighborhood__c}} | Shows the “neighborhood” field of your property |
{{customer.guesty_property_house_rules__c}} | Shows the “house rules” field of your property |