Enabling OHIP integration
- Please provide the following information to your Akia’s Customer Success Representative
- Region: The region in which the hotel’s OPERA Cloud environment is running.
- Tenant / Chain Code: The hotel’s tenant code used to target the right tenant especially in OPERA Cloud environments that host multiple tenants.
- Hotel ID: The OPERA internal ID of a hotel in the customer’s tenant.
- SSD URL: The URL on which to create an integration user. This is your OPERA login page URL.
- Enterprise ID: This is a unique identifier for the enterprise.
- Chain Code: The hotel’s chain code is used to target the right account especially in OPERA Cloud environments that host multiple accounts.
If you have an OCIM environment, please provide the following instead:
- A new integration user will be created on your behalf. The Opera hotel administrator will need to approve this request.
- Please let your representative know upon completion of the approval
Enabling Business Events (for Near Real-Time Updates)
By default, Akia receives new bookings when they are made and continuously syncs with Opera 3 days before the guest’s arrival. For Akia to receive reservation updates when they happen (e.g. reservation date changed or room update), you will need to enable business events in Opera.
1. Create a New External System
- Go to ADMINISTRATION > INTERFACES > BUSINESS EVENTS > EXTERNAL SYSTEM.
- Create a New External System named [Your Hotel ID]_AKIA, so if your Hotel ID is CALIF your External System would be named CALIF_AKIA
- For hotel groups, have only one External System per Chain code.
- Register events from other connections separately.
- Specify the Code as the External System Name (CALIF_AKIA)
- Add 999 in the Sequence field (if already in use, choose another/any number)
2. Create a New External Database per Hotel
- Go to TOOLBOX > SYSTEM SETUP > EXTERNAL DATABASE.
- Create a New Database with code [HOTEL_CODE]_AKIA. If your Hotel Code is CALIF, the Database would have the code CALIF_AKIA.
In order to create a new database please follow the Oracle guide below
Make sure you have “Database Task” Enabled
3. Business Event Configuration
- Navigate to ADMINISTRATION > INTERFACES > BUSINESS EVENTS > BUSINESS EVENTS CONFIGURATION.
- Create new business events based on the Reservation Module
- Business Events:
- Cancel
- Check in
- Check out
- Delete reservation
- Join guest
- New Reservation
- No Show
- Reactivate No Show
- Reactivate waitlist
- Reverse check in
- Update reservation
- Turnaways
4. Create Another External System, Database, and Business Event Configuration
Opera does not allow you to create a publisher for the same external system, so we need to create a new external system with the same permissions before proceeding.
Please repeat steps 1-3 to create the new configuration. You can name this new External System and Database AKIA_OHIP for easier reference.
5. Create a Publisher for [Hotel Code]_AKIA
After you have created another external system, database, and business event configuration with the name AKIA_OHIP, you should now be able to add AKIA_OHIP as a publisher to the [Hotel Code]_AKIA (CALIF_AKIA) external system.
✅ Akia Tip: If you have multiple offices using Akia, you must do this for each office.
To add AKIA_OHIP as a publisher to CALIF_AKIA:
- Click on the Three dots icon and go to Publishers
- Create a new Publisher by clicking New.
- Add the AKIA_OHIP publisher from the dropdown or search
🎉 You’re done! Let our team know in the Support Chat or at help@akia.com to verify business events have been successfully enabled for your account.
Enable Pre Registration Check-in
- Go to ENTERPRISE > OPERA CONTROL
- Make sure the Pre-Registration Check in is ACTIVE
