Enabling StayNTouch integration
- Contact your StayNTouch account representative and ask them to enable the Akia integration
- StayNTouch will provide your API credential and hotel ID to your Akia Customer Success Representative once you’ve signed off on the integration
- Once StayNTouch is connected, Akia will receive newly booked or updated reservations into the system.
- first name
- last name
- phone number
- stay dates
- reservation status
- confirmation number
- reservation_id
- room number
- room type
- rate code
- booking source
- number of adults
- number of children
- group name
- reservation type
- market segment code
- vip status
To import future reservations into Akia which have not yet been updated, you can provide a CSV file to your Customer Success Representative or our support team via the Support Chat or at help@akia.com.
Please follow the steps in this StayNTouch article to generate this CSV file: 
Custom Exports
The fields in the report should be as follows: