Help Center
How can we help? 👋
All Categories
Integrations
Unified Inbox

Unified Inbox

Connect messages from booking sites and social media channels in Akia

What Is the “Unified Inbox”

Akia supports email messages in the Inbox itself, so you can easily respond to emails you would normally get from Booking Sites such as Airbnb, VRBO, etc. in the Akia Inbox directly. Additionally, we also can connect with Facebook Messenger so you can see messages guests send to you in the Akia Inbox.

 

Airbnb

  1. Follow this link: https://sys.akia.ai/integrations/apps/airbnb and click Install
      • Note: Only Akia admins or super admins can connect Airbnb
  1. Log into your Airbnb account to authorize the connection
      • If you have multiple host accounts, please authorize the Airbnb connection while logged into your primary host account.
  1. Done! Feel free to test out sending an inquiry to one of your listings in the Airbnb platform and responding via Akia
 
❓
Airbnb has a strict content policy for unconfirmed booking messages and will filter out any Akia messages which include commercial content (i.e company names), email addresses, emojis, phone numbers, repetitive special characters, website links, and if all of the words are capitalized. Please ensure your messages to unconfirmed bookings do not include the above so that Akia can send the message to the guest.
 
Notion image
 

VRBO/Booking.com/Expedia/etc

First, you will need to get your Akia email so that emails are automatically forwarded to the Inbox.

  1. Click on your profile picture to go to Settings > Hotel Config
  1. Copy your Hotel Email
      2. Notion image
  1. Paste the Hotel Email into the appropriate field in your desired booking site (in-depth instructions below):
      2. VRBO
      1. Sign in to your Vrbo account.
      1. Click My account.
      1. From the drop-down, select Account settings.
      1. Click Account information.
      1. Under Account holder, add Akia’s Hotel Email address in the Email 2 field.
      1. Click Save changes.
      1. Add the relevant email address in the Contacts section of each listing. Learn more
       
      ⚠️
      You need to add the email address to each listing, not just select “Use my member email” due VRBO not bulk updating each listing’s email in the backend. We would recommend reaching out to VRBO support to help bulk upload each listing rather than doing it manually.
       
      Booking.com
      1. Go to Extranet > Account > Contacts / Notifications
      1. Add Akia’s Hotel Email to the Reservations section under Contacts
      Expedia
      1. Go to your email notification settings page
      1. Add your Akia Hotel Email as a notification email
      1. Select/configure which notification types you want to receive at this email
       

      If you are having trouble locating where to update or add a notification email, please reach out to Expedia support for more assistance on how to update.

 
💬
If you receive email notifications about guest responses/messages on other platforms, then those emails can show up in the Akia Inbox! Supply the Akia Hotel Email in the message notification field (or the equivalent for the platform in question) and see the messages come into the Inbox.
 

Why Are My Messages Not Showing Up in the ____ Platform When I Respond in Akia?

Please double-check that the message you’re responding to is not sent from a generic email like noreply@escapia.com or automated@booking.com which would not be tied to the guest’s message, but a general notification email from the respective platform of a new message.

 

Facebook (Meta) Messenger

  1. Click on your profile picture in the top right corner and go to Integrations
  1. Go to the Social tab and select Messenger from Meta
  1. Click Install and follow the steps in the popup window to link your Facebook Page
 
Notion image
 

I Don’t See My Facebook Page in the Dropdown

This indicates the Facebook account you connected does not have access to your property’s page. Please follow the steps below to grant your account access to the Facebook page.

 
  1. Go to Manage in your Facebook page settings

2. Click on Page Access on the left hand side

3. Please make sure that your email is listed under People with Facebook access

 
📌
Even if you might be the admin of the page, your email account would still need to be listed under the People with Facebook access.
 
  1. Uninstall and reinstall Messenger in Akia here: https://sys.akia.ai/integrations/apps/facebook and you should see your Facebook page in the dropdown
 

Google Business Messages (Deprecated)

Google has announced they will be winding down their messaging feature on July 31st, 2024. As a result, this will no longer be supported by Akia going forward. Google Update

 

For our properties that are currently using Google Business Messages:

  • Starting July 15, customers will no longer be able to start new chat conversations with your business from Google. Customers in existing chat conversations will be notified that chat will be phased out.
  • Starting July 31, chat functionality will end. This means you'll no longer receive new chat messages.
 

Missed-Call-To-Text (Part of Call Management)

Please reach out to us in the Support Chat or at help@akia.com if you would like to add Call Management capabilities to your Akia account. You can either have missed-call-to-text or call forwarding set up for your Akia number, but not both at the same time.

 
⚠️
Call Management is only available for US and Canadian customers.
 

See Related

 
Did this answer your question?
😞
😐
🤩
Contact Us