Enabling Integration with WebRezPro
- Reach out to your Account Executive at WebRezPro to request the integration.
- If you do not know who your Account Executive is, please reach out to support@webrezpro.com.
- WebRezPro will reach out to Akia’s integration team to enable the integration and send a reservation flush.
- Our Akia representative will let you know when the integration has been set up and reservations are coming into your Akia account
Callouts
Send Orders Back to WebRezPro
If you would like to send Akia orders back to WebRezPro, please create a product service code named “Akia” (with the capitalization) so that when you “Write Reservation Charges,” Akia can send the charge back:
Room Ready “Inspected” Status
Akia will only trigger the Room Ready touchpoint when the room is marked as Inspected in WebRezPro.
To enable the Inspected status as well, please navigate to Setup > Property Settings. Then in here to the options in the top right, and "Edit General Settings". In general property settings, scroll down to the "Housekeeping Setup" section, about halfway down the page. In here, you will see "Allowable Status of Room", which can be set to Dirty, Clean, Inspected. Then scroll all the way to the bottom and save.
Integration Breakdown
- 2-way integration - Akia receives information from WebRezPro and can send back guest information to WebRezPro like email, phone number, and notes on the guest profile
- Webhooks - Akia receives bookings right when they happen and WebRezPro sends us updates when the reservation is updated
What Can I Do Now That I Have WebRezPro?
- Send the guest their WebRezPro key code with the message token customer.webrezpro_key_code__c
- Send back charges from Akia orders to the guest’s folio in WebRezPro - these could be upsell orders or in-stay items the guest purchased
- Add the WebRezPro credit card component to your Mini App to securely send back the guest’s credit card information to WebRezpro
- If you want to use the WebRezPro agreement directly, you can use the message token customer.webrezpro_agreement_url__c in your automated messages to link to the external agreement