Product Updates
Tasks Update
We have revamped the Tasks page on desktop (mobile to come) to show the tasks assigned to you (My Tasks) as well as any task queues you have visibility of. Think of task queues as ways to group tasks by a certain objective (Room Turnover, Maintenance Requests, Guest Orders) and each queue can have different stages the task can go through before it is completed. This allows for better tracking and notifying of tasks for those the queue is relevant to.
Learn more about tasks and our new task queue setup here: Create and Manage Tasks
Airbnb Improvements
"Pre-Approve" or Approve a "Request to Book" Reservation from Airbnb
Depending on your Airbnb account setup, when a guest makes an inquiry, you’re able to pre-approve their reservation or approve their request to book - and now you can do so directly in Akia! Click the Pre-Approve or Approve button and Akia will show the timestamp of the approval in the widget.
Akia does not currently receive alteration requests in the Inbox - our team is working on it! You will still need to manage those in your Airbnb account.
View Other Hosts’ Messages from Airbnb in Akia
Are there multiple hosts for a specific listing? Akia now shows other hosts’ messages (sent on the Airbnb platform) within Akia so your team doesn’t have to move between the platforms to understand the whole conversation.
Learn how to connect your Airbnb account with Akia here: Unified Inbox - Airbnb
Snooze Chats
Need a reminder to follow up with a guest after a certain amount of time, but didn’t want to pin the chat or create a task? Click the clock icon in the header to Snooze the conversation for a set amount of time. This will re-open the chat at the specified time for all users, so it’s great if you need someone to follow up with the guest but aren’t sure who might be available at that time.
When you have snoozed the chat, we will show an orange clock icon in the inbox thread list, indicating it has been snoozed, and on the guest profile we show when the conversation will re-open and if you would like to cancel the snooze.
If you re-open the chat yourself before the snooze has elapsed, the snooze will automatically disappear and would need to be re-added if your team still requires it.
Integration Updates
New Integrations
- 365Villas integration - https://365villas.com/
Property Management Systems
- Fixed issue with sending back guest data to certain PMS (e.g. Track and Cloudbeds)
- Get custom finance fields from Hostaway, learn more: Custom Fields
- Pre-Check In guests from Mews within Akia
- Pull reservation’s rate name and description from Mews
- Optionally send signed Mini Apps to Opera’s notes field
- Get custom fees from Track, learn more: Custom Fields
Fixes & Improvements
Mini Apps
- Reorder directory rows
- Prevent voiding a Mini App if it is used on a Kiosk
- Fixed Mini App duplication clearing the Mini App screen redirect
Inbox & Reservations
- New activity note in chat thread when the Akia-issued keycode is created, updated, or revoked, learn more: Akia Device Hub
- Increased email width
- Hide Columns button in Records and Reports for non-Akia admins, learn how to edit permissions: Users & Permissions
- Fixed DOB and document expiration date not being in a consistent format
Team Communication & Analytics
- Added timestamp to Task Report Filed/Completed At columns
- Disable canceling an order if the payment has already been processed
Misc
- Show paragraph custom fields with a multi-line input
- Fixed 500 error showing upon log in
- Improved saving Mini Apps as PDFs, no longer breaking up elements or images