Product Updates
Smart Upsells
Because Akia receives all of your reservations from your PMS, we can help your team collect additional revenue by upselling the guest early check-in, late checkout, or stay extensions based on room availability.
This can be configured as a component in your Mini App and guests who are not applicable will not see the component on their Mini App view to prevent confusion. You can also use one of your automated touchpoints to text the guest a Mini App if they are eligible for one of the upsells.
Arrival Upsell (Early Check-in)
Configure a price for different check-in times or charge a flat fee. Guests will only see this component if nobody is checking out from the room on their arrival date (at the time of their viewing).
Departure Upsells (Late Checkout & Extend Stay)
Configure a price for different checkout times or charge a flat fee. Guests will only see this component if nobody is checking in to the room on their departure date (at the time of their viewing).
Allow the guest to extend their stay one night with a discounted price (for display purposes we set the average night price to $100), and if it meets the extend stay range. Set an extend stay range to prevent guests from making a 3 night marketable window into a 2 night gap that is hard to sell. We calculate your average night price by the reservation payment value we get from your PMS.
Automated Touchpoint
After you have added the component to your Mini App, you can create the automated touchpoint that can text the guest if they are applicable for the selected upsell.
Send Automated Messages to Guests on Airbnb
We understand that Airbnb has become stricter in keeping guest communication on their platform. To abide by this, with our direct integration with Airbnb, Akia can now send your automated messages to the guest on the Airbnb platform.
The Airbnb app needs to be installed in Akia here for the Airbnb platform to show up in your automations. Once Airbnb has been installed, you’ll see it as a message platform you can use:
Learn how to set up your automated messages: Create and Edit Touchpoints
Updated Payments & Fees Section
We've updated the look of the payment configuration page to make it easier to configure your upsells, required charges, authorization holds, and payment timing in their own sections. To access the payments page, click on the three dots next to a screen name and select Payment Configuration.
You can then navigate to the Settings tab where you can enable Capture Payment which allows Akia to collect the guest’s credit card.
Learn more about managing payments with Akia here: Payments
Other Updates
- Display the guest’s ID photo and selfie in the ID verification widget for quicker manual verification
- New inbox folders: Web Chat & In House
- New condition: Doesn’t contain
- Optionally limit how much of a certain Collection item a guest can order at once in the collection item editor
- Added OTA platforms to Routing rules under the Platform condition
- New fee slider in your Billing page where your team can adjust the service fee on Mini App transactions
Mobile Update
- View routed user’s name in conversation thread
- View submitted ID images in verification widget
- Fixed scrolling in the WhatsApp templates section
- Fixed not being able to back out of the templates page
- Fixed Salto KS widget button color
- Fixed issues with completed tasks not showing correctly
Integration Updates
Property Management Systems
- New dedicated token for unit keycode in Escapia: customer.escapia_unit_keycode__c
- Pull guest's address information, number of adults and children, and arrival time from FrontDeskAnywhere
- Pull service order notes, guest’s ETA and ETD from Mews
- Fixed check in RoomRaccoon Check-In URLs not populating
- Fixed guest feedback not being sent back to Track
- Pull more fields from Track: reservation type, customer.track_guest_notes__c, customer.track_do_not_rent__c, customer.track_birthdate__c, customer.track_anniversary__c
Digital Keys
- No longer require a guest's phone number or email to issue a RemoteLock code
- Fixed RemoteLock extend access
- Fixed incorrectly revoking a Flexipass code
Messaging
- Receiving Airbnb support messages into the inbox
- Fixed visual bug where SMS messages were sent on Airbnb
Fixes & Improvements
Mini Apps
- Guests can click the required counter in their Mini App to automatically scroll to the next required field
- No longer prompt the guest for credit card if their cart total is $0
- If you have per-night pricing for a Collection item, Akia will automatically price based on the guest’s remaining nights, not the total nights of their stay
- QR code submissions will have 0 nights for pricing
- Re-ordered Mini App elements in the sidebar screen editor
- Fixed Mini App screen display rules resetting
Automations
- Support X Days Before Departure option for scheduled action touchpoint
- Redirect to a Mini App in your email template link card
- Fixed trigger automations not firing correctly
- Fixed numbered lists not rendering in email templates
- Fixed not falling back to the next deliverable platform correctly for scheduled messages
Inbox & Reservations
- Add routing recipient's name to the routing activity message in the conversation thread
- Set Room Ready status if the room was ready to the arrival date
- Updated appearance of non-templated messages sent on the email platform
- Fixed duplicated WhatsApp quick reply message being sent
- Fixed duplicate authorization holds showing in the guest conversation thread
Team Communication & Analytics
- Changed Customers counter in Analytics’ General Activity section from the number of arriving customers to engaged
- New column in Tasks report for sub-task is true/false
- Limit archiving and blocking of guest chats to Akia admins or super admins
- If you do not want to see closed chats, you can update your inbox settings here and uncheck Other closed conversations
Misc
- Kiosks show unsigned Mini Apps 1 day before arrival, throughout the guest's stay, and on their departure date
- Allow meta.xxx message tokens to be used in other places like in task creation
- Only accepting image files for Akia's image uploader (Mini App image component, customer profile picture, etc.)