What Is the Upsells Feature?
Akia can help your property generate additional revenue by surfacing upsell items like early check-in, late checkout, and stay extensions on your Registration Cards or Rental Agreements for easy purchasing by guests.
How Do I Create Upsells?
Because Akia receives all of your reservations from your PMS, we can help your team collect additional revenue by upselling the guest early check-in, late checkout, or stay extensions based on room availability.
Early Check-in
Configure a price for different check-in times or charge a flat fee. Guests will only see this component if nobody is checking out from the room on their arrival date (at the time of their viewing).
Late Checkout
Configure a price for different checkout times or charge a flat fee. Guests will only see this component if nobody is checking in to the room on their departure date (at the time of their viewing).
Room Upgrade
Show available rooms guests could upgrade to for a discount, letting them stay in a nicer room and allowing you to resell their original room.
- To set up the Room Upgrade logic, please first go to the Room Types section in Settings (note, this is only available for Akia Admins or Super Admins) and confirm any detected room types (if applicable).
- Confirming a room type, means it will show up in the Active Room Types section and you’ll be able to mark it upgradeable/configure the upgrade path.
- For example, if all of your units are named differently, but the format is the same (e.g. 2 Queen beds, 2 King beds, 1 Queen bed) then you can add them to an existing room type.
- Optionally, click on the room to modify the room type and upload a photo.
- Once you have your Active Room Types set, go to the Upgrade Paths tab in the top right corner and click + New Upgrade Path
- From here, you can choose a room type to select the upgrade options
- Once you've selected a room type, it will show up on the page and you can designate the upgradeable room types
- To: the room type guests staying in "2 Queen Suite" can upgrade to
- Label: the headline guests will see when they look at the room upgrade in the Mini App
- Description: any key features or benefits you want to convey to the guest
- Additional Price: the additional price per night if the guest decides to upgrade
- Repeat steps 2 and 3 for each room you want to allow guests to upgrade
- Add the Arrival Upsell component to your Mini App
- The guests will now be able to select the upgraded room (if applicable) in their Mini App
Extend Stay
Allow the guest to extend their stay one night with a discounted price (for display purposes we set the average night price to $100), and if it meets the extend stay range. Set a required vacancy or disable the Extend Stay option when there are too many nights in-between stays to prevent guests from making a 3 night marketable window into a 2 night gap that is hard to sell.
We calculate your average night price by the total payment (without tax) of the reservation divided by the guest’s length of stay. For example, a total payment of $500 for 4 nights with a 20% discount would be $500/4 = $125 * 0.8 = $100 for the stay extension.
Automated Touchpoint
After you have added the component to your Mini App, you can create the automated touchpoint that can text the guest if they are applicable for the selected upsell.
Use Cases
- 🚴♀️ Offer all guests a $200 activity package on your registration card.
- 🏨 Offer guests staying in Single Queen rooms an upgrade to a Deluxe Suite for an additional $35 per night.
- 🍼 Offer a $50 babysitting voucher on your rental Agreement to guests staying more than 3 nights.