Configuration
Best Practices
Browser Notifications
Receive notifications when action is required
Mobile App
Available for iOS and Android
Managing Multiple Properties
Switching between multiple properties’ accounts in Akia
Manage Property
Hotel Configuration
How to modify details about your property
Users & Permissions
How to add and edit users, departments, and permission sets
Customer Languages
Automatically translate guest messages and translate your own messages to guests’ language
Branding
Customize the look of your Mini Apps and email templates
Akia Device Hub
Learn how to connect your lock account to Akia to automatically issue key codes to guests
Mini Apps
Create and Edit Mini Apps
Provide a Mini App that can contain booklet and agreement elements
Create and Edit Agreements
Have guests sign your registration card, rental agreement, or any other form
Create and Edit Booklets
Share information with guests in a personalized digital Booklet
Create and Edit Menus
Allow guests to place orders for items and process payments
Create and Edit Surveys
Collect feedback from guests during or after their stay
Automation
Create and Edit Touchpoints
Create or edit a message to send to your guests at a certain time
Triggers
Automate actions based on certain triggers in Akia, like an agreement being signed or an order being placed
Automated Replies
Set up Akia to understand guest requests and respond automatically
Routing
Automatically route guest conversations to a department or user based on the guest’s reservation
Advanced: Variants & Conditions
Create multiple versions of a message to send to different guests
Email Templates
Customize how your emails look when they are sent from Akia
WhatsApp Templates
Create WhatsApp templates that you can send to guests
Utilities
Macros
Create message templates to send manually
Message Tokens
Use dynamic tokens to customize your messages, Mini Apps, and templates
Collections
Create collections of items that can be shown in your Mini Apps
Upsells
Offer guests early check-in, late checkout, stay extensions, and room upgrades in your Mini Apps
ID Verification
Have Akia automatically verify if the guest who submits the Registration Card is the same one who booked the reservation
Payments
Place a hold on a card, collect payments, and create a tipping form for guests
Web Chat
Connect with guests who are browsing your website
Email Marketing
Send marketing campaigns to your past guests to encourage rebooking and generate additional revenue
Advanced: Contact Groups
Upload multiple contacts at once and group them
Advanced: Custom Attributes
Define rules based on guest information, like wifi passwords based on the guest’s unit
Advanced: Custom Fields
Activate the Custom Fields retrieved from your PMS in Akia, or create your own Custom Fields