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Troubleshooting
FAQs
View commonly asked questions about the platform
Guest Messaging Issues
The guest’s phone number could be invalid, a landline, international, or out of service.
Scheduled Messaging Issues
Akia didn’t send your scheduled message or you’re having trouble configuring a new one.
Automated Reply Issues
Akia did not detect a guest’s message or Akia incorrectly responded.
Reservation Issues
Reservation not showing in Akia or the information is not correct.